Refund policy
Dear Customers,
Return Policy: You have 7 days from receiving your order to request a return or exchange.
Damaged or Incorrect Items: If your item is defective, damaged, or incorrect, please let us know immediately so we can resolve the issue.
Supporting Documents Required: To process any return, exchange, or complaint, please ensure you retain the original courier cover, order label, and bill. These are necessary for verification and support.
Refunds:
- Items purchased during sales, offers or with discount codes are not refunded, but can be exchanged if the item is damaged, incorrect, or if you'd prefer a different variant.
- Want to swap your product? You can exchange it for anything of similar value on our website. If the new item costs a bit more, you’ll only need to pay the difference.
Need help with exchanges or returns? Just click the WhatsApp icon, and we’ll sort it out for you.
Product Replacement: We'll replace defective items with new ones.
Alternative: If you prefer, we can offer a coupon for your next purchase.
Customer Support: We value your trust and are committed to providing high-quality products. Please don't hesitate to contact our customer support team for assistance.
Note: Our customer support team is not available on Saturdays and Sundays.
You can reach us via WhatsApp by clicking on the icon or mail us at contact@indihaus.co